Below you'll find answers to the questions we get asked the most about our products and repairs.
GENERAL
Yes. in most cases getting your TV HiFi or Laptop repaired can save you a lot of money and work out at a fraction of the cost you will for a replacement unit.
We aim to have all repairs assessed within 48hrs. From there we will let you know the time for your repair by email or call. We inform our customers by text/email and seek the customer’s agreement to carry out the repair after the final cost has been discussed.
Unfortunately, no. We at Mahtech work hard to have your unit back to you as soon as possible
All of our repairs are done on site here at Mahtech in our fully equipped Work Shop, if you can’t come to our site, you can call us to pick your TVs and laptop from your home and we will drop you back after its repairs.
We work with all brands like Samsung, LG, Panasonic, Philips, Hitachi, Sony, Sharp, JVC, Toshiba, Dell, HP, Acer and other brands.
All parts are used but tested and fully working. We also provide 30 days warranty on all types of boards.
Yes, all our parts are tested and working but if you are having any problem in any of our product, you can ask us for help.
SHIPPING
Yes, we provide a tracking number when you purchase a costly item.
Yes, we ship internationally and have many global customers who ship with us on daily basis. Proceed through the checkout and simply choose your country in the shipping options.
You can see delivery rates from here. (HERE)
Shipping time can be different, these are based on the shipping method chosen and the destination.
If you’re in the UK and you order something before 2 pm the part will be delivered to you on the very next day. If you are an international customer, you can expect the delivery within few working days.
Normally it is Royal Mail, but if you are an international customer the shipping courier can be changed depending on the item you purchased.
If you’re a local resident, yes you can. Picking the part up is not a problem, just leave a note while shopping that you’re coming to collect.
TRADE
Yes, if you’re a technician, you can contact with us through phone or email showing proof of your business, address, trading and VAT Number then we can trade with you as our trade customer, giving you discount of up to 30% depending on the deal.
PAYMENT
We don’t save any of your payment details.
You can pay for your item using your PayPal, Skrill, Bank Transfers and Debit or Credit card. All payments are secure on our site as we are protected by SSL
YES! We pay for a ‘Secure Sockets Layer’ known as ‘SSL’. We make sure your security. All our payment gateways are secured.
PURCHASES
No, you don’t need an account to shop with us but having you a registered customer with us is great as it saves time at the checkout if you are a returning customer.
In order to proceed as a “Guest customer”, we do require your email, address and personal details, therefore we can send to you the information regarding your order.
Click ‘create an account’ at the top of our Webpage, alternatively click this link.
(CREATE ACCOUNT LINK)
The process to create an account is simple. Just fill in the form and click ‘register’. If you’re struggling to create your account just get in contact with us via phone or email and we will assist you.
If you’ve forgotten your password, it’s simple to change it. Follow the link below:
(FORGOT PASSWORD LINK)
Our process of “Order” is simple. Find the part you’re looking for and click the ‘Add to Cart’, then the product will be placed in your shopping cart at the top right of your page in the White section where your shopping cart is. If you have the product(s) you will have to click the “Checkout button” and follow the step by step instructions to proceed through the payment and we will dispatch the product to you.